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American Well, digital healthcare, healthcare tech, ReDev, ReDev B0ston, Roy Schoenberg

ReDev Sneak Peak: Four Questions with American Well’s Dr. Roy Schoenberg

Dr. Roy Schoenberg, CEO of American Well, will be speaking at MassTLC’s upcoming ReDev B0st0n event, Boston’s premier conference for developers and technical executives. 

The following piece about Roy originally appeared on the Oliver Wyman Health blog in July 2017. We’ve reprinted the first part, below. For the full article, click here

Tickets for ReDev are now available. Visit the conference page for more information.


The current health reform debate has pushed the issue of access to care to the forefront of our national dialogue. American Well, a Boston-based technology company focused on enabling telehealth, is committed to disrupting traditional healthcare delivery and expanding access to quality healthcare with no boundaries. Through its Exchange marketplace, American Well connects payers, providers, employers, and consumers through a single portal, and it enables providers to integrate telehealth products into care services.

Here, Roy Schoenberg, MD, MPH, the company’s CEO, answers four questions on how American Well navigates today’s complex market to improve the way consumers access and experience quality healthcare.

Disruption is a central issue in today’s healthcare environment, and everything from new technology to the creation of new consumer experiences is shifting the existing landscape. How does your organization think about disruption?

It’s no secret that everybody, in any business today, is looking for disruption; but healthcare is a very unique industry. When you think about disrupting healthcare, not everything is fair game. State and federal regulation heavily govern the rules of engagement for the industry. So while the healthcare is ripe for disruption, it’s challenged because we have to be very respectful in that some of the cogs of the wheel should be maintained or retained and can’t be discarded for the purpose of innovation.

At American Well, we understand that while the rules of engagement in healthcare can change with the use of technology, the covenants of industry relationships have to be maintained in order for innovation to be accepted and matured. It’s not just about adding new technologies and features into the marketplace. It’s more about implementing a solution that touches positively on all industry stakeholders and consumer experiences.

How can American Well’s solutions be a positive disruptor and play a key role in the future health market?

Our technology broadens the ability for people to access quality care, no matter where you live. When you think about healthcare experiences, a patient in a city like Boston will likely have a much different experience than a patient in a more rural city in North Dakota. Through our telehealth services, we are working toward dismantling this access disparity. We want people in North Dakota to experience the same renowned quality care that one might receive in Boston.

Additionally, when healthcare is available more broadly, it has a tremendous impact on cost…

Continue reading on the Oliver Wyman Health blog.


Tickets for ReDev are now available. 

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