Growth, Tech
customer service, low-code, Pega, Pegasystems, real-time decisioning, research

Pegasystems Publishes Reports on Digital Transformation

Is your business prepared to take advantage of the latest opportunities in digital? From new ways to automate to customer service, change is accelerating, and in response, Pegasystems, a leader in software for digital transformation for over 35 years, recently released new reports detailing some of the biggest shifts happening in digital today.

Based on surveys of thousands of tech professionals, these detailed reports cover low-code automatic, the digital service revolution, and customer service, and are available to download for free.

Click the links below to download each directly from Pega.


Don’t get left behind – An enterprise view of low-code automation

Pega commissioned a study to understand how enterprises embrace low-code automation and the effect it has on digital transformation

Based on a survey of 1,000 enterprise leaders across nine sectors, this report paints a vibrant portrait of intelligent automation around the world – from objectives and approaches, to obstacles and challenges – as they continue down the road to digital transformation.

Resolution revolution – Customer service insights

The service revolution is here – and it’s all about resolution. Customers don’t care about channels. They want convenience.

You can’t stop a revolution. And based on Pega’s recent survey of more than 12,700 service leaders, agents, and customers, there is a service revolution taking place – a resolution revolution. Are you ready?


What is the value of real-time decisioning? – The results are in on real time

This Pega study (with foreword by Accenture) explores how the market defines real-time decisioning and where investments are being made.

Customer experience has never been more important. There’s only one way to prioritize digital channels and ensure each customer interaction is relevant, empathetic, and fast – real-time decisioning.


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