From “Big” Data to “Big Data”

In a world where consumers expect on-demand everything – television, meal delivery, car rides – businesses cannot afford to be slow. Toast works to bring efficiency, convenience and an exceptional customer experience to the restaurant industry at a time when the demands are higher than ever. We provide a cloud-based, point-of-sale software, accompanied with hardware, to improve the overall dining (and kitchen) experience for staff and diners alike.

Restaurants, like many other industries, function in a state of organized chaos. From front-of-house to back-of-house, dining in to take out, and customer service to the customer experience, every interaction is interconnected. But often times, the average business doesn’t even realize the complexity of these inputs and outputs or their need to be optimized. Toast is changing that, tapping into the restaurant supply chain with real-time, data-driven insights to reduce inefficiencies, improve interactions and elevate the guest experience.

As a fast growing SaaS company, we experienced various complex challenges around our data. From starting with a fully integrated monolithic techstack serving all requests, to leveraging new abilities to accommodate customer growth, to the ultimate challenge of continually transforming an existing database to help expand our business to new services and markets, we did it all while exploring the possibilities of the dining experience of the future.

In this presentation, we’ll talk about our evolution from “big” data to “big data.”


Steve Fredette – Toast

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