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Leading with Emotional Intelligence to Support Change

February 16 @ 9:00 am - 10:30 am

Date: February 16th, 2024; 9:00AM-10:30AM ET

9:00-10:30am | Interactive Presentation with Q&A
Change is inevitable, but how leaders navigate it makes all the difference. Bentley University Senior Lecturer of Management, Susan Vroman, will delve into the critical role of emotional intelligence. By understanding and managing emotions effectively, leaders can inspire teams through transitions, driving successful change initiatives.

Susan Vroman (EdD, EdM), is a Senior Lecturer of Management at Bentley University. Her research interests include the impact leadership enactment has on organizational culture and employee engagement, authentic leadership, leading teams, and inclusive leadership, with specific focus on supporting flexible work arrangements.

Prior to her academic career, Susan spent over 20 years as an organizational effectiveness and strategic people and culture executive and advisor both internally and in a consulting capacity. Susan’s passion and expertise lie in values-based leadership development and profit-centered culture development. She has demonstrated superior results in designing and creating engaged workforces with direct business results.

Susan has engaged with companies ranging from 8 to 50,000 employees. Her consulting niche is in entrepreneurial businesses that are “coming of age.” Susan has served as Executive Coach (specializing in high potential emerging leaders), designed and used 360 degree questionnaires to help leaders achieve greater success, and has facilitated retreats to foster better results. Susan has also led Change Management initiatives ranging from organizational re-engineering to culture and human resource assimilation preparing for and in the aftermath of leadership changes, mergers, and acquisitions. Susan’s work facilitating troubled teams has also helped them to overcome obstacles. Susan has been the architect of corporate universities and has designed and developed programming for leadership development, upskilling, and soft-skills effectiveness.

Susan holds her undergraduate degree in Communication and Human Resource Development from James Madison University; a Master’s Degree in Leadership Studies from Harvard University; and her doctorate degree in Organizational Leadership Studies from Northeastern University. She is also certified as a Senior Professional in Human Resources (SPHR), Predictive Index (PI), Myers Briggs Type Indicator (MBTI), ExperiencePoint Change Management, Emotional & Social Competency Inventory (ESCI), Hogan’s Derailers, and in DiSC.